Returns, Warranty & Complaints | Auto24Parts
Auto24Parts specializes in automotive electronics for passenger cars and commercial vehicles. Our product range includes ECU engine controllers, ABS modules, BCM, BSI, TCU transmission controllers, instrument clusters and other automotive electronic components. We supply tested parts and programming services to customers worldwide.
Every product is tested before shipping to ensure proper operation and compatibility. Below you will find detailed information regarding returns, warranty claims and transport damage procedures.
↩ Returns
Consumers have the right to withdraw from a distance purchase agreement and return a product within 14 days of receiving the shipment without providing a reason.
| Requirement | Details |
|---|---|
| Return period | 14 days from delivery date |
| Product condition | The product must not be damaged or show signs of use beyond normal inspection |
| Warranty seals | Housing security seals must remain intact |
Warranty Seal Information
Most ECU engine controllers, ABS modules, BCM, BSI, TCU controllers and other electronic parts sold by Auto24Parts use two different types of security seals:
- Connector seal – this seal is normally broken during installation. Breaking the connector seal only indicates that the product has been installed or used. It does not void the warranty.
- Housing security seal – this seal protects the unit against opening and internal modification. Breaking or damaging this seal voids the warranty and may result in rejection of any claim.
The customer is responsible for the cost of returning the product to Auto24Parts.
Return Address
Mikusińskiego 33
40-146 Katowice
Poland
In the event of a return without providing a reason, only the value of the purchased product will be refunded. Shipping costs are non-refundable.
Products individually prepared for a customer, including IMMO OFF, VIRGIN, CLONE, VIN programming, coding, configuration or other software services, are not eligible for a refund of the service performed.
Automotive electronic components such as ECU engine controllers, ABS modules, BCM, BSI, TCU controllers, instrument clusters and other units may store vehicle-specific information during installation.
If a product is returned after installation or use, it may require memory cleaning, removal of vehicle data, restoration to factory condition and additional diagnostic testing before it can be resold.
The cost of restoring a product to resale condition is 50 EUR and will be deducted from the refund amount.
🛠 Warranty
All products offered by Auto24Parts are tested before shipment. Each unit undergoes diagnostic verification and functional testing before being dispatched to the customer.
| Product Type | Warranty Period |
|---|---|
| Used parts | 6 months |
| New parts | 12 months or manufacturer warranty |
The warranty covers defects resulting from improper operation of the product itself.
🛠 Complaints & Warranty Claims
If a purchased product develops a fault during the warranty period, the customer may submit a complaint or warranty claim.
Complaint Procedure
- Contact Auto24Parts customer support and describe the issue.
- After preliminary approval, return the product to Auto24Parts. The customer is responsible for shipping costs to our service center.
- Upon receipt, our technicians perform full diagnostics, communication tests and fault verification.
- Claims are evaluated only after the product has been delivered to Auto24Parts. Third-party workshop opinions are treated as supporting information only.
- If the reported defect is confirmed, the product will be repaired or replaced with an equivalent unit.
- For approved claims, Auto24Parts covers the shipping cost of the repaired or replacement product back to the customer.
- If repair or replacement is not possible, a refund may be issued.
- The customer will be informed about the outcome of the complaint process by email or phone.
Returns & Complaints Address
Mikusińskiego 33
40-146 Katowice
Poland
When Can a Warranty Claim Be Rejected?
- The product has been opened or disassembled.
- Housing security seals have been damaged or removed.
- Unauthorized repairs or modifications have been performed.
- The product has been damaged during incorrect installation.
- The product has suffered water damage, fire damage or mechanical damage.
- The fault was caused by the vehicle's electrical system or another unrelated vehicle defect.
- The identification number, serial number or product markings have been removed or altered.
📦 Shipping Damage
Every shipment is carefully packed and protected for transport. If a package arrives damaged, please follow the procedure below.
Transport Damage Procedure
- Inspect the package before accepting delivery.
- If visible damage is present, open the package in the presence of the courier or carrier representative.
- If transport damage is confirmed, refuse delivery and request a damage report from the carrier.
Transport Claim Policy
- Refusing a damaged shipment and completing a carrier damage report allows Auto24Parts to initiate a transport claim procedure.
- Once the transport claim is accepted, Auto24Parts will provide a replacement product or issue a refund.
- Accepting a visibly damaged package without reporting the damage may prevent successful claims against the carrier.
- If a damaged shipment is accepted without a damage report, any compensation claim may need to be pursued directly with the carrier according to their terms and conditions.
Frequently Asked Questions (FAQ)
Can I return an ECU or electronic module purchased from Auto24Parts?
Yes. Consumers may return purchased products within 14 days of receiving the shipment. Please refer to the Returns section for complete details.
Can I return an ECU after installation?
Yes. However, installed electronic modules may require memory cleaning, restoration and diagnostic testing. A service fee of 50 EUR may be deducted from the refund amount.
How do I submit a complaint or warranty claim?
Contact our customer support team and provide a detailed description of the issue. After preliminary approval, return the product to Auto24Parts for testing and verification.
Who pays for shipping when submitting a complaint?
The customer covers shipping costs to Auto24Parts. If the claim is approved, Auto24Parts pays for shipping the repaired or replacement product back to the customer.
What can void the warranty?
Opening the housing, damaging security seals, unauthorized repairs, modifications, mechanical damage, water damage, electrical faults or removal of identification markings may void the warranty.
What should I do if my shipment arrives damaged?
Inspect the package before accepting delivery. If damage is visible, refuse the shipment and request a carrier damage report immediately.
Our customer support team will be happy to assist you with returns, complaints, warranty claims and product compatibility questions.
