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+48 792 797 344
+48 32 235 19 75

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ul.Mikusińskiego 33
40-146 Katowice
Mon - Fri 9:00 - 17:00

Internet store rules




  1. The Internet store auto24parts engages in retail selling via the  Internet pursuant to the present set of rules.

  2. The owner of the Store is based in adress:

      Auto24parts Alicja Kuc 

      street Mikusińskiego 33, 40-146 Katowice Poland

      NIP: PL954-225-08-67

  3. The Rules are an integral part of the contract of sale  concluded with the Customer.

  4. The conclusion of a contract of sale is conditional on the  Customer’s accepting the Rules.

  5. Prices given in the Store are gross prices (they include VAT 23%).

  6. The goods available from the Store are free of physical and  legal defects.





  1. Orders can be placed in the following manner:

  a) using the form available on the Store’s website,

  b) by e-mail to the address available on the Store’s website,

  c) by telephone on the numbers intended for the placing of  orders, available on the Store’s website on the Contact tab.

  2. A condition for the fulfilment of an order is that the  Customer supply data making it possible to verify the Customer  and the recipient of the goods. The Store confirms acceptance of  an order by e-mail or telephone. The Store has the right to  refuse to accept an order, to restrict the method of payment or  demand an advance payment, if the order gives rise to justified  doubts as to the accuracy and reliability of the data supplied or  the method of payment.

  3. The parties are bound by the information given on the Store’s  website next to the purchased product at the time of placement of  the order, in particular the price, product description, product  features, elements included in the set, and time and method of  delivery.

  4. The information on the Store’s website does not constitute an  offer within the meaning of the Polish Civil Code. When placing  an order, the Customer makes an offer to purchase the specified  goods. The contract of sale is concluded when the Order is  confirmed by the Customer by clicking the confirmation link in  the e-mail sent to the Customer by the Store.





  1. You use any method of payment available on “Methods of  payments” tab on the store website.

  2. Shipping prices are specified in the delivery price list.

  3. The giving up of goods is conditional on payment for the goods  and shipping.



Dispatch of goods


  1. The Store sends ordered goods through delivery firms (e.g. the  Polish Post Office or a courier firm).

  2. In case of a payment card payment a lead time shall be counted  from the date of a positive authorization of transaction by bank.

  3. In case of payment by any method other than cash on delivery,  the time until dispatch is lengthened by the period between the  placement of the order and the date on which the due amount is  credited to the Store’s bank account.



Customer complaints


  1. A customer complaint is accepted on the basis of the  Customer’s presentation of proof of purchase of the goods (till  receipt or VAT invoice).

  2. If the goods are not in accordance with the contract, the  Customer should send the defective goods back to the Store  together with a description of the defects.

  3. The Store will take a decision on a Customer complaint within  14 working days of the time when the goods are returned together  with a description of the defects. If verification of the defects  requires an expert’s opinion or representative of the  manufacturer of the goods, the time available for the Store to  take a decision is extended by the time taken for the Store to  obtain such an opinion.

  4. If the resolution of a justified complaint involves sending a  new product to the Customer or remedying the defects, the costs  of delivery will be paid by the Store.

  5. Individual settings of the Customer’s computer and monitor  causing erroneous or distorted display of information about goods  (e.g. colours) cannot form the basis for a complaint.



Right to renounce the contract


  1. Pursuant to the Act of 2 March 2000 on protection of certain  rights of consumers and on liability for damage done by hazardous  products, the Customer has the right to renounce the contract.

  2. The right to renounce the contract is effective if the  Customer makes a declaration of renunciation to the Store within  10 days of collecting the goods.

  3. The Customer shall return the goods to the Store within 14  days of making the declaration of renunciation of the contract.  The returned goods should be intact, meaning in particular that  they should be complete, in the factory packaging, without signs  of use. The costs of delivery are paid by the Customer.

  4. Within 3 working days of receiving the package, the Store will  check the state of the returned product.

  5. Within 7 days of checking the goods, the Store will repay to  the Customer the amount paid less costs of fulfilling the order.  The Customer should indicate the bank account number to which the  repaid amount is to be transferred.

  6. Should the Customer breach the conditions laid down in  paragraphs 2 and 3 above, the declaration of renunciation will be  void, the goods are not returnable and the Store will not refund  the paid amount to the Customer.

  7. The Customer does not have the right to renounce the contract  in the case laid down in Article 10(3) of the Act specified in  paragraph 1 above, i.e. in relation to:

  a) provision of services which were commenced, with the  Customer’s consent, prior to the elapse of the period allowed for  renunciation (this applies to cases of service provision, not  sale of goods),

  b) audio and visual recordings and those stored on computer data  media after the Customer has removed their original packaging,

  c) contracts relating to consideration for which the price or  remuneration depends solely on the movement of prices on a  financial market,

  d) consideration having properties specified by the Customer in  his or her order or with a close connection to the Customer’s  person,

  e) consideration which in view of its nature cannot be returned  or is subject to rapid deterioration,

  f) delivery of press publications,

  g) services relating to gambling.


8.  Auto24parts company reserves the right to withdraw from the fulfillment of the sale agreement if:

         a) current lack of product in stock

         b) in the case  a incompatibility subject of the description of the offer, due to storage conditions (storage).


Protection of privacy


  1. When placing an order the Customer consents to the processing  of his or her personal data solely for the purpose of fulfilment  of the order.

  2. The Customer may also give separate consent to receive  advertising and promotional materials, including a trade  newsletter, from the Store.

  3. The Customer has the right to inspect and correct his or her  data and to demand its deletion.



  Intellectual property


  It is not permissible to use any materials published on the  Store’s website (including photographs and descriptions of goods)  without the Store’s written consent.



  Effective date and changes to the Rules


  1. The Rules shall come into effect as of the day on which they  are published on the Store’s website.

  2. The Store reserves the right to make changes to the Rules,  which shall come into effect as of the day on which they are  published on the Store’s website. Contracts concluded prior to a  change to the Rules shall be subject to the version of the Rules  effective on the date on which the Customer placed the Order.

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